Refunds and returns.

Monthly and annual memberships are non-refundable, including partial or pro-rata refunds for unused time. We keep the price low and put every pound into building the platform, and we never take a commission on your sales.

You can cancel any time from your account. Your membership stays active until the end of the current paid period, then ends automatically with no further charges.

If something went genuinely wrong on our side, such as a duplicate charge or a billing error, email hello@getmostra.com and we will make it right.

Mostra is not the seller. Payment goes directly to the artist via Stripe or PayPal, and the artist ships the work. Refund, return, and cancellation requests are handled by the artist under their own terms.

If you cannot reach an artist about a paid order, contact us and we will help mediate. Stripe and PayPal buyer protection also apply to the payment itself.

Enquiries are free and non-binding for both sides until the artist confirms availability and the buyer pays. Nothing is charged at the enquiry stage, so there is nothing to refund.

Open a Stripe or PayPal dispute through the same account you paid with for the fastest resolution. If you opened the order through Mostra, copy hello@getmostra.com so we can support both sides.

Anything not covered here, email hello@getmostra.com. We reply within two working days.

Mostra is operated by House of Octopus Limited, a company registered in England and Wales under company number 17228856, with its registered office at 6 Boulevard Place, Apartment 137, Hove, BN3 7RR, United Kingdom. This policy is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.